Fair Refund Policy: We want you to be completely satisfied with Euty.
If you're not happy with our service, we offer a straightforward refund process.
1. Refund Eligibility
You may be eligible for a refund if:
- You cancel your subscription within 7 days of the initial purchase
- You experience technical issues that prevent you from using the service
- We fail to deliver the promised features as described
- You encounter billing errors or unauthorized charges
2. Refund Timeframes
2.1 Standard Refunds
For eligible refund requests, we will process refunds within 5-10 business days
after approval. The refund will be credited to your original payment method.
2.2 Processing Time
Refund processing times may vary depending on your payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
3. How to Request a Refund
To request a refund, please contact us:
- Email: dmitrij.salenkoff@gmail.com
- Subject: "Refund Request - [Your Account Email]"
- Include: Your account email, reason for refund, and any relevant details
4. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions cancelled after 7 days from initial purchase
- Usage of premium features after the refund period
- Refunds requested due to change of mind after extended use
- Refunds for accounts that have violated our Terms of Service
5. Partial Refunds
In certain circumstances, we may offer partial refunds:
- If you've used premium features for a short period
- If technical issues affected only specific features
- If billing errors resulted in overcharges
Partial refund amounts will be calculated based on unused time and features.
6. Subscription Cancellation
6.1 How to Cancel
You can cancel your subscription at any time:
- Through your account settings in the app
- By contacting us via email
- Through your payment provider (PayPal, etc.)
6.2 Cancellation Effects
When you cancel your subscription:
- You will retain access until the end of your current billing period
- No further charges will be made
- Your account will revert to Basic plan features
- Your data will be retained according to our data retention policy
7. Chargebacks and Disputes
If you initiate a chargeback or dispute with your payment provider:
- We will investigate the matter promptly
- We may suspend your account during the investigation
- We will provide evidence to support our case
- We encourage contacting us directly before initiating disputes
8. Refund Denial
We may deny refund requests if:
- The request is made after the 7-day refund period
- You have violated our Terms of Service
- You have used premium features extensively
- The request is fraudulent or made in bad faith
- You have already received a refund for the same subscription
9. Exceptional Circumstances
We understand that exceptional circumstances may arise. We will consider
refund requests on a case-by-case basis for situations such as:
- Medical emergencies preventing service use
- Significant technical issues affecting core functionality
- Billing errors on our part
- Service outages lasting more than 48 hours
10. Refund Processing
Once a refund is approved:
- We will process the refund within 5-10 business days
- You will receive a confirmation email
- The refund will appear on your statement within the timeframe specified above
- Your subscription will be cancelled immediately
11. Currency and Exchange Rates
All refunds are processed in the original currency of payment.
Exchange rates are determined by your payment provider and may differ
from the original transaction rate.
12. Contact Information
For refund requests or questions about this policy, please contact us:
13. Policy Updates
We may update this Refund Policy from time to time. When we do:
- We will update the "Last Updated" date
- Significant changes will be communicated via email
- Continued use of the service constitutes acceptance
- Previous versions will be archived and available upon request
By using Euty, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.